vmware one customer contract

However, Super Users, Procurement Contacts, and Administrators must contact VMware Support in order to transfer license products to a new account. Unless specified, policies, procedures and controls as outlined in the Workspace ONE Cloud Service Specific Controls section are applicable to both the next generation Workspace ONE UEM Control Plane and Workspace ONE UEM Classic architectures. Operate apps and infrastructure consistently, with unified governance and visibility into performance and costs across clouds. Customers can enable AES-256 encryption at rest of these fields via the Workspace ONE UEM Administrative Console: User first, last name, username, email address, and phone number. VMware maintains a detailed Configuration Management policy based on industry best practices to harden the cloud environment; revisions and exceptions to the Configuration Management policy are processed through the Change Management policy to help ensure the confidentiality, integrity, and availability of our hosted offering. The Data Processing Addendum applies where VMware acts as a Processor(or Sub-Processor)of Personal Data. In alignment with PCI-DSS, Workspace ONE Access SaaS environments only support TLS 1.2. We follow industry best practices in applying secure configurations to managed servers. The intent is to provide readers with an understanding of how Workspace ONE cloud services approach security, the key mechanisms, and processes that VMware uses to manage information security, as well as describing shared responsibilities for providing security in a modern cloud computing environment. Focused, 24-hour support for production environments. Telecom leader Orange France champions sustainability by deploying energy-efficient data centers and optimizing IT with VMware, tackling the global energy crisis. Workspace ONE UEM server keys are stored in an enterprise grade key management tool. In the face of war, Ukraines Fozzy Group supports its community with a disaster recovery plan that keeps shelves stocked and doors open. Figure 7: Workspace ONE Intelligence Production Environment Architecture. As part of the cloud offering, VMware manages and updates the Workspace ONE SaaS applications and scoped hosting systems on behalf of our customers. External traffic is routed through web application firewalls (WAF) and external load balancers; all internal microservices are deployed behind internal load balancers in private subnets. Workspace ONE UEM is available in both Shared and Managed Hosting environments. As our employees moved to a remote work model during the global pandemic, VMware created a Working from Home security guide that covers topics such as mobile device security, securing home Wi-Fi, phone and email scams, and securing homes for natural disasters. The admin gets to choose how long the session is valid and how frequently it needs to be renewed. Workspace ONE services leverage a robust centralized SIEM infrastructure. VMware's BCRs were approved by the European Data Protection Authorities on May 23, 2018. VMware is a member of SAFECode, an organization driving security and integrity in software products and solutions. Workspace ONE Assist is a three-tiered architecture application hosted in multiple Availability Zones (AZs) in AWS Regions globally. If you believe that your copyrighted work has been copied and is accessible in a way that constitutes copyright infringement you may send a notice to our copyright agent, providing the following information: (a) a description of the copyrighted work that you claim has been infringed and a description of the infringing activity; (b) thelocation of the material that you claim is infringing, such as the URL where it is posted; (c) your name, address, telephone number, and email address; (d) a statement byyou that you have a good faith belief that the disputed use of the material is not authorized by the copyright owner, its agent, or the law; (e) your statement underpenalty of perjury that the information in your notice of infringement concern is accurate, and that you are the copyright owner or are authorized to act on the copyrightowners behalf; and (f) your electronic or physical signature, as the copyright owner or as the person authorized to act on the copyright owners behalf. Require Terms of Use (TOU) acceptance prior to end users accessing the service during enrollment. VMware encourages users who become aware of a security vulnerability in our products or services to contact VMware with details of the vulnerability. VMware maintains a detailed Change Management policy that defines controlled changes to production environments. Good security starts with early planning, at the genesis of the SDL process. Failure to adhere to these policies and procedures may result in disciplinary action, including possible termination, and civil or criminal liability. Critical systems and privileged access to Workspace ONE infrastructure, firewall and IDS logs, and Domain Name System (DNS) Queries are logged and monitored. This document provides a general overview of the security controls implemented in VMware Workspace ONE commercial cloud offerings. As part of our annual security training programs, VMware operates a quarterly Phishing Prevention Program to help train our employees to recognize threats. VMware enters into an agreement with each sub-processor that obligates the sub-processor to process the Personal Data in a manner substantially similar to the standards set forth in the VMware Cloud Services Exhibit, and at a minimum, at the level of data protection required by applicable Data Protection Laws. Streamlined application and script development, 12 hours per day, 5 days per week. Data considered sensitive by the application is encrypted (AES-256) with a per-tenant key that is generated by Workspace ONE Access. Run enterprise apps and platform services at scale across public and telco clouds, data centers and edge environments. Workspace ONE cloud services leverage Workspace ONE Intelligence, which includes disaster recovery mechanisms based on a multi-tiered application. By default, Workspace ONE solutions collect information necessary to manage users and devices. VMware Product Export Control Classification List, VMware Bundle Product Export Control Classification List, U.S. Department of Commerce Denied Persons List, U.S. Department of Commerce Denied Entity List, U.S. Department of Commerce Unverified List, U.S. Department of Treasury Specially Designated Nationals List, U.S. Department of State Nonproliferation Sanctions, This document provides a general overview of the security controls implemented in VMware Workspace ONE commercial cloud offerings. Each customer tenant is assigned unique private/public key pair. The encrypted binary files are stored in an encrypted Amazon S3 bucket using native AWS encryption (AES-256). Explore how VMware can help solve an IT team's most pressing digital workspace challenges. VMware creates microservices in discrete cloud environments to extend the core platform functionality. - 04:00:02 2023-06-30 pm EDT. All containerized services in the Workspace ONE Intelligence application are running in multiple Availability Zones to help minimize downtime and automate scaling. The BCRs apply to our customer data processing relationships. To preserve in-person learning during the COVID-19 pandemic, Purdue University created a consent-based contact tracing system that analyzes millions of data points to keep students safe. The UEM Control Plane ecosystem contains an application workloads cluster, core services cluster and a management cluster that spans across the web and app, state, and management services tiers. The Workspace ONE UEM Control Plane also uses HashiCorp Vault for secrets lifecycle management. Please join us as we continue to drive simplicity to the customer contracting experience! Please join us as we continue to drive simplicity to the customer contracting experience! Horizon Cloud on Microsoft Azure Activity Path. Refer to the Workspace ONE lists available on the VMware ONE Contract Center for a list of sub-processors used globally. This training must be completed before authorizing access to production systems. Assets are classified in terms of their value, legal requirements, sensitivity, and criticality to VMware and to our customers. All staff are responsible for reporting information security events as quickly as possible. Generally, customers enable Workspace ONE Intelligence administrative panel through the Workspace ONE UEM console or through the Workspace ONE Intelligence console via the Workspace ONE Cloud Admin Hub on cloud.vmware.com. On-premises connectors and third-party Identity Providersdo notrequire any access to AWS CloudFront CDN. Production level support for all Cloud-based products with 24x7 coverage for all Severity 1 issues, Weekday global support Monday through Friday for SaaS deployments with 24x7 access to support for Severity 1 issues. As such, VMware has a comprehensive data classification policy and data handling and protection standards for all electronic and paper media. Automated mechanisms and periodic scanning have been deployed to detect and troubleshoot exceptions or deviations from the baseline in the Workspace ONE Access and Hub Services production environment. In alignment with PCI-DSS Workspace ONE services use file integrity monitoring to detect malicious behavior or changes in system files or libraries. The boundaries of the Control Plane are completely internal, and it communicates only to the Workspace ONE UEM instance. VMware RemoteHelp offers two service consoles for service administration: Workspace ONE is a multi-tenant cloud service. It also serves as a tool for senior management to benchmark product security against market expectations. All documented plans follow an annual standard maintenance, assessment, and testing schedule. Deliver security and networking as a built-in distributed service across users, apps, devices, and workloads in any cloud. Contact VMware's copyright agent as follows: The Exhibits to the VMware General Terms apply for certain categories of VMware offerings, but dont apply to all offerings. The use of multiple Amazon Web Services (AWS) Availability Zones and auto-scaling for capacity adjustments, Daily point-in-time snapshots and datastore backups to support service RPO and RTO, Standard Hosting Agreements and Service Resources. The infrastructure is designed to ensure that customers will typically not notice a disruption during a component or system failure inside, Amazon Web Services (AWS) Availability Zones. The AD Bind Account is stored in the Workspace ONE Access database and is encrypted (AES-256). The solution uses HTTP Strict Transport Security (HSTS) headers. Performing regular access right reviews to secure areas and updating or revoking these rights as necessary. 10 Steps To Becoming A VMware Cloud Services Provider - SaaS 2 Customer Aggregator BAE Systems turned to VMware to develop a secure cloud infrastructure at its Maritime Integration & Support Centre, a facility replicating the IT systems installed aboard Royal Navy ships. Implementing entry controls to secure VMware facilities. Security and management contacts for security response. We consider attacker-centric categorizations (Spoofing, Tampering, Repudiation, Information Disclosure, Denial of Service, and Elevation of Privilege (STRIDE)) and defensive-centric perspective (ASF) for threat modeling. Documentation on connectors is available on VMware Tech Zone. See how we work with a global partner to help companies prepare for multi-cloud. Environmental control systems are equipped minimally with N+1 power, cooling, and fire suppression measures to ensure continuous operations. The Workspace ONE UEM cloud infrastructure is designed with high availability and resiliency by design. Disaster Recovery (DR) plans are rigorously tested against various disaster scenarios and include tabletop and service restoration exercises. Personnel who violate VMware standards or protocols are subject to appropriate disciplinary action. VMware has built a set of tools and resources to support you and your team as you build out an adoption strategy. VMware Security Advisories document remediation for security vulnerabilities that are reported in VMware products. Additionally, the software performs on-demand virus scans of any attachments or content introduced into the workstation. Single incident or 3 or 5 per incident support packs. Access to the customer console is tied to a support request and is granted after GSS obtains permission from the customer. Note: REST API calls take place over HTTPS with a certificate signed by a publicly trusted CA. commercial cloud offerings and includes information on the following services: Workspace ONE Unified Endpoint Management (UEM), This document is intended for Workspace ONE commercial cloud administrators. Reach out to your VMware representative for more information.

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