how to write an oig complaint

For further information, please see whistleblowing, please contact the If you believe you are a victim of whistleblower retaliation, please contact the OIG Hotline or the Office of Special Counsel for more information by accessing the Whistleblower Resources. Q: What happens when an investigation is complete? Theft or Abuse of Government Property What types of common complaints does the OIG not act on? Recording is to the benefit of all parties, because it ensures that a definitive record exists of both what was asked and the information provided in response. SSNs are used to confirm individuals identities and to facilitate certain law enforcement requests. Please turn on JavaScript and try again. Due to the high volume of information we receive, we are unable to reply to all submissions. Share sensitive information only on official, secure websites. Allegations may be made anonymously or you may request confidentiality. They will get you the answer or let you know where to find it. June 1, 2023. Top. OIG Hotline or the If the information you provide is helpful, we may need to contact you in-person or via the internet, telephone or U.S. Mail for additional information. OPM Office of the Inspector General A: In addition to the Inspector General Act and the Departmental directives referenced above, OIG investigations are conducted in accordance with the Quality Standards for Investigations issued by the Council of Inspectors General for Integrity and Efficiency (CIGIE), and the Attorney General Guidelines for Offices of Inspectors General with Statutory Law Enforcement Authority. What You Need to Know HHS-OIG's Hotline reviews and investigates thousands of complaints each year. Additionally, pursuant to OIG policy, investigators may audio- or video-record interviews. It is inappropriate, however, for the employee to discuss the subject matter of OIGs contact with anyone else (other than his/her attorney), including his/her managers and other employees. Call 1-800-ASK-USPS (1-800-275-8777) or TTY: 1-800-877-8339. Submit an Online Complaint Form SBA program being affected by your complaint; Name and contact information of the person, business, or department that the complaint is against; Narrative explaining the nature, scope, and time frame of the activity in question; and. Washington, D.C. 20260-0004. Hotline Complaint Form Link Report Fraud, Waste, or Abuse. Direct links to specific offices for reporting some common issues are as follows: Submitting repeated complaints to DHS OIG regarding the same matter will not result in faster or additional action. 1849 C Street NW Employees are obligated to provide the best, most accurate, and complete information. Employees may seek non-public OIG investigative reports by filing Freedom of Information Act requests with OIG. Employees should be aware that media reports sometimes characterize OIG activity as an investigation, when in actuality the activity is an audit or evaluation. However, OIG strives to protect the confidentiality of Department employees who provide OIG with information. Censorship related to scientific research or analysis (scientific integrity) Authorized Recipients You can ask your question via email or by calling 1-877-CBP-5511. The Online Complaint Submission System is the most efficient method for submitting complaints to the OIG Hotline. If you have not already read the section entitled "Complaint Investigation and Resolution", it is recommended you do so now. Theft, delay, or destruction of mail by Postal Service employees and contractors, Workers compensation fraud or other healthcare fraud, Internal affairs or complaints against executive personnel. An official website of the United States government. If you are a Federal employee, or employee of a contractor, subcontractor, or grantee submitting information to the SBA OIG regarding fraud waste or abuse in the SBAs programs or operations, you are probably a whistleblower. A professional staff member will promptly review your information. A: Employees may assert their Fifth Amendment right to refuse to provide information on the grounds that the information might be used against them in a criminal proceeding. OIG's Online Complaint Submission System is fully automated. 475 L Enfant Plaza SW A: No. Additionally, information may be shared with other establishments in the executive, legislative, and judicial branches of the Federal Government in order to comply with various reporting requirements. A lock Twitter. To route your concern or inquiry as efficiently as possible, please read the following before filing a Hotline complaint. Box . Stay Connected. This includes details pertaining to the processing of your complaint. Delivery problems involving your mail or parcels (such as no delivery or late delivery, tracking questions, mis-deliveries, damaged mail, or similar concerns). You may also use the U.S. Mail, or phone to file your allegation materials: U.S. Mail:DHS Office of Inspector General/MAIL STOP 0305 Please report as much detailed information as possible such as: Who? Official websites use .gov Attention: Hotline Government attorneys represent the agency only and may not act on behalf of an employee. It looks like your browser does not have JavaScript enabled. Executive Order 9397, as amended by Executive Order 13478, permits the collection and use of Social Security Numbers (SSNs). Through its investigative and audit findings and recommendations, OIG helps protect and strengthen Departmental programs and operations. Section 7 of the Inspector General Act states that [t]he Inspector General shall not, after receipt of a complaint or information from an employee, disclose the identity of the employee without the consent of the employee, unless the Inspector General determines such disclosure is unavoidable during the course of the investigation. During the course of some investigations, it may be unavoidable that the identities of individuals involved will become known. A lock What types of complaints does the OIG typically accept? Washington, DC 20416 COVID-19 UPDATE: Please note, complaints received by physical mail will experience a processing delay. and mismanagement in NASA's programs to the OIG. The OIG hotline receives, screens, and determines the disposition of complaints concerning veterans or VA that relate to potentially unlawful activity or potential violations of rules or regulations; fraud, waste, and abuse; and gross mismanagement of VA programs and operations. The OIG will not release your name outside of the OIG without your prior consent unless you waive confidentiality or we determine that such disclosure is unavoidable during the course of the investigation. Serving as the nation's resource on the issues of missing and exploited children, NCMEC, a private, (501)(c)(3) nonprofit organization provides information and resources to law enforcement, parents, children including child victims as well as other professionals. Pursuant to the above-referenced directives, employee cooperation extends to participating in audio/video-recorded interviews. A lock For a case that has been declined for potential criminal prosecution by DOJ, or did not require referral to DOJ, the employee may receive a written advisement to such effect and the employee must then fully cooperate with OIG. efficient at processing incoming complaints. The OIG Hotline receives allegations from multiple sources, including DHS employees (to include contractors) and concerned citizens. Report Fraud, Waste, Abuse, & Whistleblower Reprisal, Submit a complaint using our online Complaint Form (preferred method). The following matters are NOT generally investigated by the Department of Commerce OIG: If you wish to receive a Complaint Number Notification alert message via email you must provide a valid point of contact email address. A: OIG is staffed with trained, credentialed, and sworn special agents (criminal investigators who are federal law enforcement officers), investigative attorneys, and administrative investigators. Lock (LockA locked padlock) If interviewees wish to request transcripts of their recorded interviews, OIG has procedures by which such requests may be made and will be processed. A: OIG investigators will respect the confidentiality of Department employees as provided by law. The OIG hotline is not meant as a primary crisis response line. An official website of the United States government. The DHS Office of Inspector General investigates fraud, waste, abuse, and criminal misconduct involving DHS programs, personnel, and funds. Regardless of the method by which you submit your complaint, the OIG will treat your identity confidentially as a default;however, you may elect to waive confidentiality, which may facilitate our ability to conduct a timely and thorough review of your complaint. If you provided contact information, OIG personnel may contact you to obtain additional information that may assist us in reviewing or investigating your complaint. Who else has knowledge of the potential wrongdoing. . To prevent even the appearance that they are withholding pertinent information, employees should avoid narrowly construing interview questions or record requests, and promptly provide requested records. Submit a Complaint Other Contact Resources Phone: 1 (800) 488-8244 Monday-Wednesday and Friday between 9:00 a.m. to 4:00 p.m. (Eastern Time) or Thursday between 9:00 a.m. to 1:00 p.m. (Eastern Time) * Effective July 3, 2023, call center operations will begin at 10:00 AM FAX: (202) 495-5861 Mail: VA Inspector General Hotline (53H) If you want to file a complaint regarding an employee who does not work for California Department of Corrections and Rehabilitation, or that involves a state agency other than the department, you can contact the California State Auditor at www.auditor.ca.gov/hotline or call (800) 952-5665. Protecting the integrity of OPM services and programs through independent and objective oversight. Official websites use .govA .gov website belongs to an official government organization in the United States. Please use the Hotline form to report matters involving: Please fill in as much information as possible. I further understand that information provided anonymously may be referred to another agency if the matter is not under the OIGs jurisdiction or control. ATTN: OIG Hotline If you are experiencing or have knowledge of a health or safety emergency involving immediate danger of physical harm to self or others, call 911 or your local law enforcement authority. Further, OIG undergoes a CIGIE peer review every three years to assess its compliance with applicable standards. Complete Step 1 of 5 0% The U.S. A: No. This level of confidentiality is appropriate for complainants seeking personal relief, such as veterans, dependents, and contractors, or for complainants comfortable being identified if needed regarding concerns involving VA programs and operations. or https:// means youve safely connected to the .gov website. Browse by Topic. A complete list of the routine uses can be found in the system of records notice associated with this form, OPM\CENTRAL-4. As a result, the OIG Hotline helps ensure the proper and efficient use of taxpayer dollars for the American people. However, such information should be transmitted by a secure method, such as by registered mail, encrypted or password-protected email provided by an OIG employee, or secure fax. What? If you are not a member of the media, please submit your complaint through the fraud reporting form. The OIG maintains a statewide complaint intake process to address concerns from any individual regarding allegations of improper activity within the department. Employment related grievances or complaints against management officials unless part of a whistleblower claim. You may also consider contacting the Federal Trade Commission (FTC). Official websites use .gov Conflicts of Interest and Ethics Violations ) or https:// means youve safely connected to The Whistleblower Protection Ombudsman educates Department employees about prohibitions on retaliation for whistleblowing, as well as employee's rights and remedies if anyone retaliates against them for making a protected disclosure. Share sensitive information only on official, Determine the best method to address your issue. LAST UPDATED: The U.S. If you suspect that you have beenretaliated againstfor Contact the Webmaster The report will be reviewed within OIG to ensure that it is fact-based, objective, and clear. Confidentiality Preference. DHS Traveler Redress Inquiry Program (TRIP) Office. Anonymous reports are, however, more difficult for us to process as we are not able to clarify initial reports or obtain follow-up information.

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