how to renew xfinity contract

New comments cannot be posted and votes cannot be cast. We had to call at least once a month because our Internet would lag so bad we couldnt even check our bank statements without timing out. Debra. See for yourself: http://verycool.tv. He eventually came back with $129.99 for a year. I got on chat and explained that with my financial hardship i was barely affording the promo at $59 + $10 modem + taxes=$75, so I was going to have to drop TV & just do hi speed internet (at the time was a 12 mo locked rate of $19/mo w/no agreement) to watch my Netflix & Amazon Fire. He explained that Comcast is now enforcing already-existing policies in place that involve price targeting/price enforcement/package non-renewal and then launched into a 20 minute speech about how if everyone kept getting the same package repeatedly, they wouldnt be able to bless all of us with their ever-evolving suite of products. Even found out she was from the Philippines so I mentioned I had been there. My last bill jumped from appx 182 to $201.90. Well if your generation (seniors) hadnt elected Reagan and his people (basically cutting your share of taxes and burning the social safety net), maybe you wouldnt be in the situation you are now. I asked specifically if each individual item could be waived at all and they answer was no to all of them. Cut the addiction. Part of it is paying before the month ends. If I live long enough, I will call again in a year when my promotional package expires. The deals they offer are even better. He kind of agreed with my logic and said their new package plans have most of the same stuff my old one did for less and he cut the cost of 2 setop boxes in half. I said I can see on the website that 50mb/s (Blast!) Jun 21, 2022. Thanks! Are you the CFO, do you know how much it costs to negotiate broadcasting agreements and then parse out the per subscriber cost on a NATIONAL level, all so you can drool on your couch and stare blankly at the ever-so-important Honey Boo Boo and Little People of LA episode that you think is so important you cannot live without it? Plus Id been with Comcast for over 15 years and I didnt think it was fair that new customers got much lower rates than loyal customers. Its crazy. ( but I will be purchasing my own soon) and free next-day human installation of said equipment. I signed a deal (2 years) in Feb. 2019 for appx. Stop expecting Comcast to change their whole business model for your comfort, get off your lazy ass, call Comcast and ask for a better deal or cancel and quit cryin. Each of these adds an additional $5 savings for a total of $10 off your bill. =). It wasnt. (Then why tell me those prices at all?). Thanks for the simple tips, it made the discussion less stressful and was done with the call in 11 minutes! Had a really nice rep. she gave me the blast package (twice the speed I had) for $20 less a month for a year. So Ive just signed up on billxperts.com so they negotiate on my behalf. The script in the original blog post worked well for me just now (Nov. 2018). I would like to renew my contract at a lower rate. Former Comcast employee here, I said I was leaving for Dish as the price has just gotten too high. I had the HD Premier triple play bundle and it had just jumped up by $20 to $179.99. PEACE! Before reading it, I wasted several hours conversing with a sales specialist & his supervisor over chat who did absolutely nothing. she instructed me to remove services I am not using and that is how she would help me lower my bill. I did call a few months ago and got my bill dropped by around $15. You may be saving some dollars while increasing your service. Speaking as someone with exclusive knowledge of the inner workings of Comcasts front line, I want to reinforce that this article contains the best strategy to reduce the bill. I also requested and was given the website to verify removing the modem and eliminating the monthly cost http://www.mydeviceinfo.comcast.net Once again, after 2nd, renegotiated year was up, I called, got to their retention of service person and started negotiating. I received a 1 year promotional package with more channels (which I didnt want), and most importantly, sliced a whopping $60/month off my bill. The government can put additional regulations on cable tv that would make it harder for jacking up prices without notice and how high they can go. I have already purchased serveral Roku devices for the house to save $ on my bill. Now they were squeezing me for $141. i have a Preferred Plus triple play bundle for 189.95 plus equipment monthly rate is 222.89 before taxes. have little power to offer a lower rate because thats not their job so their system is not built with all those wonderful promotions you seek so dont get frustrated with them. My monthly total cost is $111.30. 2 nhl strikes ago I cancelled my $49.99 package and got a cheaper package. figure) and will increase to $10./month after 6-months. Do you have an alternative recommendation for triple-play ppl? They will transfer you to another agent. Just my internet ($50/mo) plus my Streaming service ($46/mo). So with the $55.. credit and now it shows that the bill for September 28,2016 is $188. Dont call 1-800-COMCAST and expect to get the nest package. DirecTV includes cloud based DVR- so no more DVR fees, separate room fees, regional sports or local affiliate fees. I hardly use my home phone anyway, so I couldnt justify paying Comcast whatever exorbitant phone fee I was paying. Slightly incorrect info there but you are right about the sales rep! I didnt know who I spoke to originally so it sounds like a bait and switch but who knows. Chris : I completely apologize, however, only our Customer Care can assist you further in lowering down your bills. The trick is to find a local Comcast sales rep in your area. THANKS! Helpful advice, thanks. They gave me much faster internet. Ive done this twice nowthey will at least give you 6 months free DVR service. But, in my experience, you can save the most money by getting the best price for your connection while you are buying it. It is also a good idea to get the name & id number of the representative you are speaking with. Who needs 50 channels anyway? I hope youll come visit us again soon. He said he couldnt make it a permanent rate. Was offered economy package (same internet, phone and a few less channels that I dont use) for $92.99. History, Food, Nat Geo, Science, Travel, Discovery, TLC. But she was addament that I was wrong, wrong, wrong! Comcast knows that there are other options for your viewing pleasure. for both TV and Internet, for a savings of $56.70, after that my bill will go up $20. Since Comcast CHOOSE to not allow online screen chat service for retention/disconnection, and since Comcast CHOOSE to not conduct retention/disconnection dialogues by email, why doesnt the customer simply audio-record the Comcast C.S. Thats what happened to me. I countered with how about back to my pre 1st increase $150 range and got them to agree to it. Or youd rather just lose a customer completely to your competition? They love to quote you these package costs, however that does NOT include their service fees, taxes, nor equipment fees which easily add up to a LOT! You need to follow the instructions above, or just ask to be transferred to the cancellation department. I reported a complaint to the better business bbureau. Thanks for these stellar tips! 12/2018 Comcast Dropped the price to half, and Increased the Internet speed, Switch to Netflix or Amazon Prime or something along those lines. With Comcast we have internet because where I live direct tv only has cable and the internet is expensive and its not even that great it always goes out and disconnects all the time. For the remaining months of the contract, the charge is $10 each month. We will wait and see. It took 35 minutes. HBO $17.99/month She gave me 3 options, all of which provided me with the same service (220+ channels and 150 mbps internet)I was receiving already. They no longer care if people walk away. They keep telling me Digital will no longer be available. $173 per month total which is nearly $10 more than I currently pay. I said of course and while she was putting the plan together I was thinking shed come back and save me $10/mo or something similar and I would still go down to just internet. We signed up for double play package sometime in July 2016 for $69.99 a month. Yes, Ill be sad without ESPNU and Nat Geo, among others. You must call in to downgrade at all, or discontinue service. Nice! Direct TV told me to stay with Comcast for the internet. I stated my issues and got: Upgraded internet speeds 150mpg for 12 months at $79. And I dont know how much they can up the internet at that point. The original rep eventually transferred me to a Sales Specialist, who gave me the lower offer. I called and immediately went to cancellation. Perfect service doesnt need canceled thenWRONG! My suggestions: Do your research on competitor pricing, and dont be afraid to ask for things like waiving DVR fees. Said a label would be sent out. By the way, I went from $144.22 to $176.95. So it said on the website. Your recommendation worked perfectly, I contacted 800-266-2278 and indicated that I was considering disconnecting the service. Our package expired, our bill went up $40. The downside is that you have to cancel your old account and start a new one. This is why I am so frustrated! I am having a very, very difficult time trying to figure out if this is really even being used or what my minimum needs are for the heavy, heavy-duty gaming I do. Ive had these guys here 4 times and now they tell me nothing else can be done. You can find current Xfinity bundle offers hereif youre interested in bundling services. I did see a nice offer, $39 internet, 60 Mbps + 10 channels for $39 NO CONTRACT. We had(3)converter boxes (1 of which is a DVR), 110 MB internet connection, all of the premium and sports channels with the phone @ $244/month. Where did the credit Go and what happened to the $130.. monthly payments? Can you help me get something in that ballpark? 3MBPS!!! I another can save an additional $13/mo if I buy another modem as well. That helps! Im very happy. I let the chat rep know that I was going to have to think about it and explore other options like DISH Network. Just got off the phone with Comcast. Know your contract length. Its a lot tougher to negotiate when you only have one product and youre not paying that much for it. I'm always looking for the best deals on services myself. Guaranteed bundle prices for x amount of months typically make the caller put it out of mind simply because its not an immediate concern. When I spoke to a Customer Retention/Solution Specialist I explained that the increased bill warranted me shopping for my Mom and that I am a U-verse client and wanted her to disconnect Comcast and move to U-verse. I waited patiently for the girl to stumble through the script. No. Theyhave been calling lately to offer a bundle. Cant handle it? Anyway, I just wanted to thank you for your time of explaining the way Comcast does businessand for taking time to read my thoughts. For a complete list of channels that may be affected by contract renewals, see the Updated Contract Renewals page on My Xfinity. I lead my negotiation with the competition. This is great if switching companies. Im expecting the new total to be b/t $10-$12 more than what we were paying, but about $40 less than what comcast was trying to charge us. To do so, click on the chat icon located at the top right of this forums page. Today my package costs about $12.00 a month. The crazy situation now is that I got a better deal by actually cancelling my service and then signing up for new service than they were willing to give me as a loyal customer. I guess my definition of contract is very, very different from Comcasts definition. In the past, Comcast has worked to offer comparable things or may throw in extras to keep you as a customer (Free HBO for a year, etc, waiving DVR rental for a year)in order to get a package deal within your expectations. Since we will be moving within the next year, I dont want any long term contracts. Bought me MajicJack dongle and service. With no added costs on the bundle deal, $49.99 is obviously the way to go, plus I can then cancel HBO through DirecTV to save another $17/mo. This was Wed. morning. Sling, Hulu and You Tube streaming too about a week to adjust but much better service and fewer commercials, Just to test the waters, I asked how much to add NBA Pass. Chris : Do you mind if I ask a few questions to assist you better? Also Id like to note that I called the 1-800-XFINITY number first to ask for other options and I got nothing. The 800-COMCAST team sent me to you and now youre sending me back. I notice that my next autopayment will be on September 7th but it's $117, compared to the previous $91's. If you are unemployed, call comcast to reduce your bill. I will press for help online and even insist, but I predict having to call in, in the end. What you mean? 8. Yet, when I spoke with the CS she did not have it. Or should I say FRAUDCAST!!!! Would you like to fill out a survey before we end the call? And that was that. I asked if we can somehow lower my bill. Philadelphia, PA 19103 I was also able to get more channels and faster Internet as part of the deal. I just want to get it out of my face, so I pay whats required. Who has the real power to negotiate eg at ATT besides Cust Service Supervisors? So I pay a total of $107.00, I want 150mbps Comcast service and 2 STBs with the 220 channel lineup, would it be better for me to order the package on the website and then talk them down or should I try to get the discount right away by trying to add TV? - Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. I have my own wifi router too. Definately buy your own modem and do not pay the monthly rental fee. Followed the script and saved $15 a month. You : The kids do online gaming with XBOX. No thanks. Be patient. but thats reduced by $10/mo. They even sent me a $75 refund credit as a paper check for the previous month. I was paying $260 for their triple play bundle with showtime and 2 extra dvrs. So a few days ago I tried once more and think I got the first lady again. Ten bucks may not be the deal for you (hence the reason for the call), but if those codes are still on your account, for some reason their system will not display any better offers to the retention specialist (their hands are tied.) After being on the phone for 10 hours and speaking to 24 reps. It wasnt easy, because I was on the phone for nearly an hour and I had to ask about every discount they offered, and I had to know exactly what AT&T was offering. Gave up DirecTV and thought just cause we had internet with them and thought they had great TV but was we wrong.If you watch Monday night football you might want to get you a $20 antenna from Walmart because they only play it in low resolution witch will drive you nuts watching it. So I went online and used their chat. Its a 2 year package but after 1 year I have to pay the HD fee ($9.95) and the premium stations are no longer free. One of the retention specialists told me that Comcast changed their comp so if they cut costs, they get dinged and if they retain for higher rate, they get more $$. It is so sad that in most of the country you only have one choice for 50mbs internet speeds. I wonder if I could have just kept calling forever until I got what I wanted or if they would get wise to this. Count me as another Comcast victim of their notorious expiring promotion scam. You : Hi Chris, a customer service representative directed me to the online chat to get a better triple play package promotion. I liked your correction on could and couldnt care less. But few months before Jan 2017, the promo is gone, now pay 99.99 a month. (cable, internet, landline phone) I even asked when I was signing if I could count on that amount so that I could work it into my budget. Thanks again! Heck, even that second-year rate is cheaper than what I was paying on the last contract.

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